Volunteer Coordinator



Posted on 22 May 2013

POSITION DESCRIPTION

The Volunteer Coordinator is integral to the success of WWF-Canada’s fundraising programs, by supervising and supporting volunteer resources to assist in the delivery of the department’s programs and services.  The Volunteer Coordinator works very closely with staff and Managers from each team to ensure prompt follow up, coordination and response management of volunteer work, projects, and programs in the office

KEY RESPONSIBILITIES

Training, Scheduling, and Supervising Volunteers (45%) 

  • Schedule and coordinate volunteer projects to ensure needs and deadlines are met within major function areas.
  • Facilitate orientation of new volunteers assigned to a department, to increase their understanding of the organization, the department and its services, and their role and responsibilities. 
  • Facilitate appropriate volunteer training, supervision, engagement, motivation, recognition, and support to be successful in their positions and to encourage retention.
  • Assess skills, abilities, and interests of volunteers to determine project assignments and training requirements to meet the needs of the department, including the identification and bridging of training gaps. 
  • Write and administer training policies and procedures, and design facilitator and training guides for tasks and projects to be completed.
Volunteer Needs Analysis   (20%)
  • Liaise with department Managers to assess and identify priorities, requirements, objectives, and establish work plans to determine the need for volunteer assistance.
  • Develop position descriptions, tasks and projects to be executed by volunteers.
  • Develop a firm understanding of busy periods within the departments in order to anticipate and accommodate unexpected changes in program needs.
Volunteer Evaluation & Reporting (20%) 
  • Work with Managers to review and report on metrics and analytics of resources and volunteer activity.
  • Develop and administer forms and records to document volunteer achievements and report on contributions, project outcomes and metrics.
Recruitment & Policy (10%) 

  • Liaise with Coordinator, Volunteer Resources, for volunteer recruitment needs, recognition planning, and policies and procedures.
Other Responsibilities (5%)  
  • Occasionally assist other departments with ad-hoc requirements and immediate volunteer project needs.

QUALIFICATIONS

Requirements

  • Completion of Community College or equivalent in Volunteer Management, Project Management, or Fundraising combined with at least 2-3 years of relevant experience in: Volunteer Management, Adult Education, Human Resources, or Non-Profit / fundraising.
  • Experience in a leadership role; training, supervising, scheduling, and coaching (preferably volunteers).
  • Experience as a program coordinator or a customer service professional in a not-for-profit environment desirable.
  • Excellent computer skills - experience with Microsoft Word, Excel, Power-point, Microsoft Outlook Email and databases. 
  • Strong attention to detail. 
  • Exceptional verbal and written communication and interpersonal skills.
  • Strong understanding of how to lead and motivate others (particularly volunteers).
  • Strong conflict resolution, problem solving, and negotiation skills.

Additional Skills

  • Ability to take initiative and practice good decision-making.
  • Self-motivated and ability to handle multiple priorities and deadlines in a fast paced environment. 
  • Demonstrated ability to work independently and as part of a team.
  • Professional, articulate, with the ability to maintain confidentiality.
  • Former experience with Raiser’s Edge is highly desirable.
  • Understanding of conservation issues in Canada and around the world, acquired through education, job experience or volunteering is a definite asset.

Other Information

This is a full-time permanent position based in Toronto. 

How to apply

A resume and cover letter referencing “Volunteer Coordinator – VC456” and your salary expectations should be directed to Human Resources at CA-jobs@wwfcanada.org by Friday May 31st.  Please reference the above position in the subject line as well.

WWF-Canada is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples.

Given the volume of applications received, we request that you do not follow up your application with a phone call.  We will contact only those candidates selected for interviews and thank all applicants for their interest in WWF-Canada.