Administrator, Volunteer Program | WWF-Canada

Administrator, Volunteer Program

Posted on 24 November 2017

Position Description

Reporting to the Associate Specialist, Human Resources and Volunteer Program, and working closely with the CN Tower Climb for Nature planning committee, the Administrator, Volunteer Program will provide administrative and logistical support and volunteer coordination for the planning and delivery of WWF-Canada’s CN Tower Climb for Nature and our annual volunteer appreciation/recognition event. Our ideal candidate is outgoing, detail-oriented, enthusiastic, and enjoys working for people.

Key Responsibilities

Volunteer Recruitment & Event Day Preparation
  • Assist with the screening and placement of CN Tower Climb volunteers, Call Blitz volunteers, and Poster Blitz volunteers.
  • Act as first point of contact for volunteer Climb-related correspondence (email and telephone).
  • Assist with the preparation of attendance sheets.
  • Monitor and sort applications; assigning roles appropriate to experience and interest.
  • Assist with the maintenance of the volunteer web pages and application portals.
  • Attend and participate in Climb meetings; reporting as required.
Volunteer Training and Coordination
  • Coordinate the recruitment, scheduling and supervision of the CN Tower Call Blitz and Poster Blitz volunteers.
  • Act as first point of contact for Call Blitz and Poster Blitz volunteers.
  • Assist with the preparation and timely distribution of training manuals and orientation packages.
  • Assist with volunteer orientation and training sessions.
  • Coordinate volunteer sign-in stations and maintain attendance logs.
Event Day Coordination
  • Assist with the preparation for the arrival of staff and volunteers; setting up volunteer area and organizing supplies.
  • Coordinate the volunteer sign-in station; maintaining attendance logs for both days.
  • Direct volunteers to appropriate locations.
  • Assist with the delivery of supplies and raffle tickets.
  • Provide support to the volunteer coordinator as needed.
  • Troubleshooting as required.
  • Assist with tear down/removal of volunteer area as required
Post Event Wrap-Up
  • Attend post-mortem meetings; provide feedback and suggestions for future Climbs.
  • Prepare comprehensive review of the event.
  • Assist with preparation, distribution, collection and analysis of volunteer post-Climb survey.
  What We Are Looking For:
  • Previous CN Tower Climb experience a strong asset.
  • Experience with large scale event coordination preferred.
  • Previous volunteer coordination experience.
  • Previous CMS experience an asset.
  • A positive, outgoing and approachable personality a must.
  • A background in customer service preferred.
  • Highly detail-oriented.
  • Proficient with MS Office applications; specifically, Excel, Word, and Outlook.
  • Experience with Google docs.
  • A team player who is flexible to change.
  • Must be trustworthy and able to use discretion when handling confidential information.
  • An excellent communicator with first-rate follow through.
  • Previous experience with VolunteerHub a definite asset
Other Information
This is a paid full-time contract position based in Toronto.
How to Apply
If you are interested in applying for this exciting opportunity, you may do so online or via direct mail.
Click here to be redirected to our online job application portal or send us your application via direct mail to:
Attention: Human Resources Department
410 Adelaide Street West
Suite 400
Toronto, ON 
M5V 1S8
If you are submitting an application via direct mail, please include your answers to the following questions:
  1. Apart from its mission, what do you feel makes WWF-Canada an employer of choice?
  2. Are you legally eligible to work in Canada?
  3. This role will be based out of our Toronto office.  Please confirm your understanding of this.
  4. What are your salary expectations?
  5. How flexible are your salary expectations?
  6. When are you available to start?
  7. Do you have experience coordinating or assisting with large scaled events?
  8. Where did you see this job posting?
Deadline to Apply:  Please ensure that your application is received on or before December 1, 2017 at 5 pm.
WWF-Canada is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples.
WWF-Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, please advise the Human Resources Representative in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Given the volume of applications received, we request that you do not follow up your application with a phone call.  We will contact only those candidates selected for interviews and thank all applicants for their interest in WWF-Canada.